Alerts & Notifications
Monitor, acknowledge, and configure delivery alerts for delays, incidents, and route deviations — all in one place for your Geodis logistics team. 🚚
Unacknowledged
Resolved Today
—Critical Active
—📊 Alert Status Overview
Create Manual Alert
Flag delivery issues discovered outside automated triggers. Dispatchers and admins can manually create alerts linked to any active delivery — whether it's a delay spotted on the ground, an unreported incident, or a route deviation flagged by a driver. 📋
💡 When to use manual alerts
- • Driver reports a road closure not in the system
- • Customer calls about a missing parcel
- • Vehicle breakdown reported via phone
- • Customs delay at border crossing
New Alert
Fill in all required fields to create an alert
Alert History
Full log of all delivery alerts sorted by most recent — acknowledge, review, and manage from here.
| Alert Type | Severity | Delivery ID | Message | Status | Acknowledged By | Created | Actions | |
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Loading alerts... Fetching from Geodis notification center |
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Showing alerts sorted by most recent first
Delay Alerts
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Incidents
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Route Deviations
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Geofence Breaches
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Alert Configuration
Customize how and when Geodis Delivery Tracker fires automated alerts — tune thresholds to match your operational SLAs and fleet requirements. 🎯
⏱️ Time-Based Alerts
Automatically trigger an alert when a delivery exceeds its estimated arrival time by a configurable number of minutes. Set different thresholds per delivery priority — standard, express, or same-day — to match your Geodis SLA commitments.
- ✓ Configurable delay threshold (15–120 min)
- ✓ Per-priority escalation rules
- ✓ Auto-escalate to critical after 2× threshold
Current Default Threshold
📍 Location-Based Alerts
Fire an alert when a Geodis vehicle deviates from its planned route beyond a configurable radius. Ideal for detecting unauthorized detours, GPS spoofing, or drivers taking unapproved shortcuts that could affect delivery windows.
- ✓ Deviation radius threshold (0.5–10 km)
- ✓ Geofence zone entry/exit triggers
- ✓ Real-time GPS polling interval control
Current Deviation Radius
🚧 Incident Alerts
Capture critical incidents — vehicle breakdowns, road accidents, cargo damage, or driver emergencies — triggered manually by dispatchers or automatically via the Geodis API integration. Incidents always escalate to high or critical severity.
- ✓ Manual dispatch creation workflow
- ✓ API webhook integration support
- ✓ Automatic escalation to operations manager
Escalation Contacts
📊 Want to see how alerts impact your KPIs?
Head over to the Analytics dashboard to review alert frequency trends, average resolution times, and their correlation with on-time delivery performance across your Geodis fleet.